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STORE POLICIES

Shipping Policy


International OrdersOverseas delivery of boards is available only in areas where our licensees are not able to serve. We do not accept payments online for overseas purchases at this time. Please contact the boardshop directly to arrange for purchasing and shipping of international orders.

Shipment TimelineOrders are typically processed within 48 hours (excluding weekdays & non-holidays). Shipping time is subject to shipper schedules and varies depending on shipping address and shipping method selected at checkout. Ground shipments typically arrive within 8-10 business days. Multiple items may arrive separately, depending on inventory. TCSurfShop is not liable for shipper delays. TCSurfShop will assist with filing any shipper claim associated with expedited shipments that have failed to meet expected delivery times (1 business day + expedited shipping selection).

Delta Air Cargo 2 days (West Coast) 3 days (East Coast)
FedEx Ground 5-7 days (8'0” max)
Hawaii Air Cargo 7-10 days


Shipping Costs & MethodsTo determine shipping costs, please add an item to your cart and check out. Our standard shipping within the US is handled by Hawaii Air Cargo, Delta Air and FedEx. Rates and options vary depending on board size and destination. We will occasionally use other shippers (ex. UPS, Sagawa, etc.) when necessary. Shipping rates are subject to change.

Box and Wrap $25 (shortboard) $40 (longboard)

Delta Air Cargo $70 (7'4” and under) $100 (7'5” - 8'0"e;)
FedEx $125 (7'4” and under) $135 (7'5” - 8'0"e;)
Hawaii Air Cargo $150 (9'1” and under) $220 (9'2”-10')

Delta Air CargoTo find a pick-up location near you, please visit the Delta Air Cargo website. (http://www.delta.com/business_programs_services/delta_cargo/cargo_facilities/index.jsp) Delta's pick up policy grants customers a 48-hour grace period once the customer has been notified that their item has arrived. You must provide a telephone number during checkout to receive notification. After the grace period, Delta will charge you a storage fee of $25 per day. Heavier items will be charged an increased daily rate.

U.S. Military APO AddressesUnfortunately, we are unable to ship to APO addresses outside of the U.S. For APO addresses within the U.S., we require a street address to complete shipment. For U.S. APO locations, please include the full address for your APO location including the street address. Please ensure that your billing address matches the billing address listed with your credit card company.


Tracking
Because we offer a variety of custom shipping options with multiple vendors, customers can get air bill or tracking numbers directly from the boardshop via email. Please send your request to customerservice@tcsurfshop.com

Return Policy

All sales are final. Please visit our "Board Guide" page to help you choose the right board for your ability, location and style. For further help purchasing a board or to place a custom order, please contact customerservice@tcsurfshop.com for information or call (808) 621-5000 weekdays from 9am - 5pm HST.

Privacy & Security

T&C Surf is committed to providing customers with a secure shopping Web site. We collect only personal information that is needed to process your order. This information is only accessible to designated employees within the company. Your information will never be sold or shared with an outside party. T&C Surf guarantees that our customers will only pay for those items, which they have actually authorized. If you have any questions regarding our privacy policy, please e-mail us webmaster@tcsurfshop.com or call (808) 483-8383.

User InformationWe collect only the information needed to process your order. When you place an online order, we will ask for your preferred payment method, credit card account number and expiration date, your full name as it appears on your credit card, your billing address, daytime phone number and your e-mail address. This information can be stored in your online account for future purchases if you choose to do so. We will also ask you to tell us whether your “ship to” address is different than your “billing” address. All information is transmitted over secured servers within systems that limit access to designated employees who need the information to process your order. Credit card information is not accessible to our employees, and is securely passed on to our credit card processor for authorization. Our site is secured by Entrust data encryption SSL certificate services, as indicated by the lock icon on the bottom of your browser.

Internet CookiesInformation you provide to us during the checkout process is stored in the form of an internet “cookie,” or text file on your desktop. Your browser options let you choose to refuse or accept cookies. Information collected for cookies helps us improve the quality of our Web site, tailor our product offerings to suit individual preferences, track and/or analyze visiting patterns and resolve any difficulties. Cookies must be enabled to buy products at TCSurfShop.com.

NewsletterGetting on our news list is easy! Simply enter your email address in the “Newsletter” submission link in the left menu on this website. Signing up means you’ll find out about specials, industry news, new products, promotions and more. We do not share our subscriber list with outside parties. Should you decide to unsubscribe, you may do so by following the unsubscribe instructions in the footer of our email newsletter.

ChildrenWe do not intentionally collect information from children under the age of 13. If you are a parent and you think we have inadvertently collected such information from your child, please e-mail us at webmaster@tcsurfshop.com.